Terms & Conditions

Last Updated: July 2026

1. Introduction

Welcome to Roots & Resin ("we", "our", "us"). These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms.

2. Use of Website

• You must be at least 18 years old to use our website.
• You agree to provide accurate and complete information when making a purchase.
• You are responsible for maintaining the confidentiality of your account.
• We reserve the right to refuse service or cancel orders at our discretion.

3. Products and Pricing

• All product descriptions, images, and prices are subject to change without notice.
• We make every effort to display product colours accurately, but actual colours may vary.
• All prices are in South African Rands (ZAR) and include VAT where applicable.
• We reserve the right to correct pricing errors.

4. Ordering and Payments

• Orders are subject to availability and acceptance by us.
• We accept payment via PayFast (including credit cards, debit cards, and Instant EFT).
• Payment must be received in full before we process your order.
• We reserve the right to cancel any order if payment is not received.

5. Shipping and Delivery

• We ship within South Africa using Courier Guy.
• Delivery times are estimates and not guaranteed.
• We are not responsible for delays caused by the courier service.
• Shipping costs are calculated at checkout based on your location and order weight.
• Free delivery is available on orders over R5,000.

6. Returns and Refunds

• Please refer to our Returns Policy for detailed information.
• You have 7 days to return non-defective items.
• Custom-made items cannot be returned unless defective.
• Refunds are processed via the original payment method.

7. Intellectual Property

• All content on this website (including text, images, logos, and designs) is owned by Roots & Resin.
• You may not reproduce, distribute, or use our content without our permission.
• You may share our content for personal, non-commercial purposes with proper attribution.

8. Privacy

• We respect your privacy and protect your personal information.
• Please refer to our Privacy Policy for details.
• We use your information to process orders and improve our services.

9. Limitation of Liability

• We provide our services "as is" and make no warranties about the accuracy or reliability of our site.
• We are not liable for any indirect or consequential damages arising from your use of our website.
• Our liability is limited to the amount paid for the product in question.

10. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the courts of Cape Town, South Africa.

11. Changes to Terms

We may update these Terms & Conditions from time to time. We encourage you to review them regularly.

12. Contact Us

If you have any questions about these terms, please contact us at:

Email: admin@rootsandresin.co.za