Privacy Policy

Last Updated: July 2026

1. Introduction

At Roots & Resin, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect

2.1 Personal Information

• Name and surname
• Email address
• Phone number
• Delivery address
• Payment information (processed securely via PayFast)

2.2 Non-Personal Information

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our site
• Referring website

3. How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your order
• To send you promotional updates (with your consent)
• To improve our website and services
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• PayFast: To process payments securely.
• Courier Guy: To deliver your orders.
• Service Providers: Who assist us in operating our website and business.

We only share the minimum information necessary to fulfil these services.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies for:

• Remembering your cart items
• Analysing site traffic and usage
• Improving your user experience

You can control cookie preferences in your browser settings.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. Our website uses SSL encryption to secure data transmission.

7. Your Rights

Under South African law (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to the processing of your information
• Withdraw consent at any time

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: admin@rootsandresin.co.za

Phone: +27 (0) 82 123 4567

Address: Cape Town, South Africa